Returns & Refunds
At Betty’s Health & Beauty, we want you to feel confident when shopping with us. If there is a problem with your order, please contact our team and we will do our best to assist.
Damaged or Incorrect Orders
If your order arrives damaged, or you receive the wrong product, please contact us as soon as possible after delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
Depending on the circumstances, we may arrange a replacement, refund or another appropriate solution.
Unwanted or Incorrectly Ordered Products
If you have changed your mind about a purchase or ordered the wrong product, please contact us before returning anything.
Products must be unused, unopened and in their original packaging to be considered for a return.
For hygiene and safety reasons, opened or used health, wellness and beauty products may not be eligible for return unless the product is defective, damaged or incorrect.
Return shipping costs may apply where an item is being returned because you have changed your mind or ordered the wrong product.
Defective Products
If you believe a product is defective, please contact us with your order number and details of the problem.
We may ask you to provide photographs or other information to help us assess the issue. Where appropriate, we may arrange a replacement or refund.
Refunds
Once your return has been received and assessed, we will let you know whether the return has been approved.
Approved refunds will be processed using the original payment method where possible.
Please allow additional time for the refund to reflect in your account, depending on your payment provider or bank.
How to Request a Return
Please contact us with:
Order number:
Product:
Reason for return:
Photos (if applicable):
Our team will provide you with the next steps and, where necessary, return instructions.
Please do not send products back without contacting us first, as this may delay the process.
Important Information
Returns and refunds are subject to the applicable South African consumer protection laws and the specific circumstances of each order.
Nothing in this policy is intended to limit any rights you may have under applicable consumer law.
If you have any questions about a return or refund, please contact our team.
Contact us: info@bettyhb.com
WhatsApp: +27 66 539 3616
We’re here to help make your shopping experience as easy as possible.