Help Centre

Welcome to the Betty’s Health & Beauty Help Centre.

Whether you have a question about our products, placing an order, delivery or your BHB account, we’re here to help.

Frequently Asked Questions

Orders

How do I place an order?

Browse our products, select the items you’d like to purchase, add them to your cart and proceed to checkout. Follow the instructions to enter your delivery and payment details.

How do I know if my order was received?

Once your order has been successfully placed, you will receive an order confirmation by email. Please check your junk or spam folder if you don’t see it in your inbox.

Can I change my order after placing it?

If you need to change your order, please contact us as soon as possible. We will do our best to assist before the order is dispatched.

Delivery

Where do you deliver?

We deliver across South Africa, including major cities, towns and surrounding areas.

How long does delivery take?

Delivery generally takes 2–5 working days for major cities and urban areas and 3–7 working days for outlying or regional areas.

Please note that delivery times are estimates and may vary depending on the destination and courier.

How can I track my order?

Where tracking is available, you will receive the relevant tracking information once your order has been dispatched.

For more information, visit our Shipping & Delivery page