Cookie Policy

Betty’s Health & Beauty (“BHB”, “we”, “us” or “our”) uses cookies and similar technologies to help operate, secure and improve our website.

This Cookie Policy explains what cookies are, how we use them, the types of cookies that may be used on our website, and the choices available to you.

This policy should be read together with our Privacy Policy.

1. What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website.

They allow a website to remember information about your visit and can help the website function properly, remember your preferences, understand how visitors use the website and improve your online experience.

We may also use similar technologies, such as pixels, tags, web beacons and local storage, which may perform functions similar to cookies.

2. Why We Use Cookies

We may use cookies and similar technologies for several purposes, including:

Essential cookies

These cookies are necessary for our website to function properly.

They may help us:

Keep items in your shopping cart.
Process and manage your checkout.
Maintain your session.
Remember certain necessary preferences.
Protect the website against fraud and security threats.
Provide essential website functionality.

Because these technologies are necessary for the operation of the website, disabling them may affect your ability to use certain features, including shopping and checkout.

Preference and functionality cookies

These cookies help remember choices you make when using our website.

For example, they may help remember preferences or settings so that you do not have to enter them again during future visits.

Analytics and performance cookies

These cookies help us understand how visitors use our website.

They may provide information such as:

Which pages are visited.
Which products are viewed.
How visitors navigate through the website.
How long visitors spend on certain pages.
Whether links or features are being used.
General information about website performance.

We use this information to help improve our website, products and customer experience.

Marketing and advertising cookies

Where applicable, we may use cookies and similar technologies to help us understand the effectiveness of our marketing and advertising.

These technologies may help us:

Measure advertising campaigns.
Understand how visitors interact with our website after viewing an advertisement.
Show more relevant advertising.
Measure conversions.
Build audiences for advertising purposes.

Some of these technologies may be provided by third-party advertising or social media platforms.

Where consent is required by applicable law, we will request the appropriate consent before using non-essential cookies or similar technologies for these purposes.

3. Website Platform and Cookies

Our online store is built using WordPress. Our website may use cookies and other similar technologies to ensure that the website functions correctly, maintain security, improve your browsing experience, analyse website traffic and support ecommerce functionality, including shopping cart and checkout processes.

Some cookies are necessary for the website to operate properly, while others may be used to analyse website usage, personalise content or support marketing activities. Third-party services integrated into our website, such as payment providers, analytics tools or marketing platforms, may also use cookies or similar technologies.

Where required by applicable law, we will request your consent before placing non-essential cookies on your device. You can manage your cookie preferences through the cookie consent options available on our website. You may also manage or disable cookies through your browser settings, although doing so may affect certain website features and functionality.

We may update our cookie practices as our website, services and integrated technologies evolve.

4. Third-Party Cookies

Some cookies and similar technologies may be placed or used by third parties that provide services to BHB.

These may include providers involved in:

Website analytics
Advertising
Social media
Payment processing
Fraud prevention
Customer support
Website functionality

These third parties may collect information about your device, browsing activity, or interactions with our website in accordance with their own privacy policies.

We do not control the privacy practices of third-party providers, and we recommend reviewing their privacy policies where appropriate.

5. Information Collected Through Cookies

Depending on the type of cookie or technology being used, information collected may include:

IP address
Device type
Browser type
Operating system
Pages visited
Products viewed
Referring website
Approximate location
Date and time of visits
Interactions with website features
Shopping and browsing activity

Some information collected through cookies may constitute personal information under applicable data protection laws.

Our use of such information is subject to our Privacy Policy and applicable privacy laws.

6. Your Cookie Choices

Depending on your location and applicable legal requirements, you may be able to choose whether to accept certain non-essential cookies.

Where a cookie preference or consent banner is available, you may use it to manage your preferences.

You can generally choose to:

Accept all cookies

Allow essential, analytics, functionality, and applicable marketing cookies.

Reject or disable non-essential cookies

Allow only cookies that are necessary for the website to operate.

Manage your preferences

Choose which categories of non-essential cookies you wish to allow, where this option is available.

Your choices may affect how the website functions and the information available to us for analytics and marketing purposes.

7. Changing Your Cookie Preferences

You may be able to change or withdraw your cookie preferences through the cookie controls provided on our website.

Depending on how our WordPress store is configured, you may also be able to access your privacy or cookie preferences through a link in the website footer.

If the relevant controls are not available, you can also manage or block cookies through your browser settings.

Please note that blocking essential cookies may prevent parts of our website, shopping cart or checkout from functioning correctly.

8. Browser Controls

Most web browsers allow you to control cookies through their settings.

You can usually choose to:

Block cookies.
Delete existing cookies.
Receive a notification before cookies are placed.
Allow cookies only from certain websites.

The process differs between browsers, so please refer to your browser’s help or privacy settings for instructions.

9. Cookie Retention

Different cookies remain on your device for different periods.

Some cookies are session cookies, which are deleted when you close your browser.

Other cookies are persistent cookies, which remain on your device for a specified period or until you delete them.

The length of time a particular cookie remains active depends on its purpose and the provider responsible for the cookie.

10. Cookies and Personal Information

Where information collected through cookies constitutes personal information, BHB will handle that information in accordance with our Privacy Policy and applicable South African data protection laws.

POPIA provides several lawful grounds for processing personal information, including consent, contractual necessity, legal obligations and certain legitimate interests.

Where consent is required, we will provide an appropriate mechanism for obtaining and managing that consent.

11. Marketing and Advertising Preferences

If you have opted to receive marketing communications from BHB, you may unsubscribe from promotional emails at any time using the unsubscribe option provided in the communication.

Changing your email marketing preferences does not necessarily disable cookies or advertising technologies used when you browse our website.

Cookie preferences and marketing communication preferences are managed separately.

12. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes to:

The cookies and technologies used on our website.
Our website or services.
Third-party service providers.
Applicable privacy or data protection requirements.

When we make changes, we will update the “Last updated” date at the top of this page.

13. Contact Us

If you have questions about our use of cookies or how we handle your personal information, please contact us:

Betty’s Health & Beauty

Email: info@bettyhb.com

Telephone: +27 66 539 3616

WhatsApp: +27 66 539 3616

Address: Unit 14, Lathe Street, Isando, Kempton Park, 1600

For more information about how we collect, use and protect personal information, please see our Privacy Policy.