Terms & Conditions
Welcome to Betty’s Health & Beauty (“BHB”).
These Terms & Conditions govern your use of the BHB website and your purchase of products through our online store.
By accessing or using our website, placing an order or purchasing products from us, you agree to these Terms & Conditions.
Please read them together with our Privacy Policy, Shipping & Delivery Policy and Returns & Refunds Policy.
1. About BHB
The website and online store are operated by:
Betty’s Health & Beauty
Website: www.bettyhb.com
Email: info@bettyhb.com
Telephone: +27 66 539 3616
Physical address: Unit 14, Lathe Street, Isando, Kempton Park, 1600
BHB provides health, wellness and beauty products to customers in South Africa.
2. Using Our Website
You agree to use this website lawfully and responsibly.
You may not use the website to:
- Commit or encourage unlawful activities.
- Attempt to gain unauthorised access to our website or systems.
- Introduce malicious software, viruses or other harmful material.
- Interfere with the operation or security of the website.
- Copy, reproduce or use our content without permission.
- Use our website for fraudulent purposes.
We may restrict or suspend access to the website where reasonably necessary to protect our customers, business, website or systems.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, ingredients, prices and other information displayed on our website are accurate and up to date.
However, product packaging, colours, photographs and other visual representations may vary slightly from what appears on your screen.
Product information provided on our website is intended to help customers make informed purchasing decisions. Always read the product packaging and instructions before using a product.
Where a product includes specific warnings, preparation instructions or precautions, these should be followed.
Nothing on this website is intended to replace professional medical, healthcare or other professional advice.
If you are pregnant, breastfeeding, taking medication, have a medical condition, or have concerns about whether a product is suitable for you, consult an appropriately qualified healthcare professional before use.
4. Product Availability
All products are subject to availability.
We may limit quantities, discontinue products or make changes to products without prior notice.
If a product becomes unavailable after you have placed an order, we will contact you and, where applicable, offer an appropriate alternative or refund.
5. Prices
All prices displayed on our website are in South African Rand (ZAR) unless stated otherwise.
Prices may change from time to time. Any price change will not affect an order that has already been accepted, except where permitted by applicable law.
We make reasonable efforts to ensure that prices displayed on the website are correct.
If an obvious pricing or product information error occurs, we may contact you before fulfilling the order to confirm whether you would like to proceed at the correct price.
Where required by law, applicable taxes will be reflected in the displayed price or at checkout.
6. Promotions and Discounts
From time to time, BHB may offer promotions, discounts, voucher codes or special offers.
Promotions may have specific terms, including:
- Start and end dates.
- Product exclusions.
- Minimum purchase requirements.
- Limits on the number of uses.
- Restrictions on combining promotional offers.
Unless expressly stated otherwise, promotions may not be combined with other offers.
We reserve the right to correct errors in promotional information and to withdraw or amend a promotion where reasonably necessary and permitted by law.
7. Placing an Order
When you place an order through our website, you are requesting to purchase the products selected in your cart.
You are responsible for ensuring that your order, contact information, billing details and delivery address are correct before completing checkout.
After placing an order, you will normally receive an order confirmation by email.
An order may be subject to verification and successful payment before it is processed for dispatch.
If we are unable to fulfil your order, we will contact you and provide an appropriate resolution, which may include a refund where applicable.
8. Payment
Payment must be successfully completed through one of the payment methods made available at checkout.
Payments may be processed by independent third-party payment providers.
BHB does not guarantee the availability of every payment method at all times.
If a payment is unsuccessful, your order may not be processed until successful payment has been received.
9. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
We will try to accommodate cancellation requests received before an order has been dispatched.
Once an order has been dispatched, cancellation may no longer be possible and the applicable returns or cancellation process may apply.
Nothing in these Terms & Conditions limits any cancellation or cooling-off rights that may apply to you under South African law.
10. Shipping and Delivery
We deliver orders within South Africa using our available delivery and courier partners.
Estimated delivery times and applicable delivery charges are explained in our Shipping & Delivery policy.
Delivery times are estimates and may be affected by courier delays, public holidays, incorrect delivery information, remote destinations and other circumstances outside our reasonable control.
You are responsible for providing an accurate and complete delivery address.
Once an order has been dispatched, delivery will be subject to the applicable courier arrangements.
For more information, please see our Shipping & Delivery page.
11. Returns, Refunds and Defective Products
Our Returns & Refunds Policy explains our process for returns, refunds, damaged products and incorrect orders.
Nothing in our returns policy or these Terms & Conditions is intended to remove or restrict any rights you may have under applicable South African consumer law.
Where goods are defective, unsafe, not of the required quality or otherwise fail to comply with applicable consumer protection requirements, your statutory rights continue to apply.
12. Consumer Rights
BHB is committed to complying with applicable South African consumer protection and electronic commerce laws.
Nothing in these Terms & Conditions is intended to:
- Waive a right that cannot legally be waived.
- Exclude a legal obligation that cannot legally be excluded.
- Limit a consumer’s statutory rights.
- Prevent a consumer from exercising rights available under applicable law.
Where these Terms & Conditions differ from a mandatory consumer right or legal requirement, the applicable law will take precedence.
13. Health and Product Use
Our products should be used only as directed on the packaging or applicable product information.
BHB does not make any representation that a product will diagnose, treat, cure or prevent a disease or medical condition unless such statement is expressly permitted and applicable to the product.
Customers should carefully review product ingredients and warnings before use.
If you experience an unexpected reaction or have concerns about a product, discontinue use where appropriate and seek professional medical advice.
14. Customer Accounts
Where the website allows customers to create an account, you are responsible for keeping your account information and login details confidential.
You agree to provide accurate information and to notify us if you believe your account has been accessed without authorisation.
We may suspend or close an account where reasonably necessary, including in cases involving suspected fraud, misuse or violation of these Terms & Conditions.
15. Reviews and Customer Content
Where our website allows customers to submit reviews, comments, photographs or other content, you agree that:
- Your content must be genuine and based on your experience.
- You must not submit unlawful, misleading, defamatory or harmful content.
- You must not impersonate another person.
- You must not submit content that infringes another person’s intellectual property or privacy rights.
By submitting content to us for publication, you grant BHB permission to use, reproduce, display and publish that content for purposes related to our business and marketing, subject to applicable law.
We reserve the right to remove content that we reasonably believe breaches these requirements.
16. Intellectual Property
The content on this website, including our:
- Brand name and logos
- Product names
- Text
- Photographs
- Graphics
- Designs
- Website layout
- Videos
- Other original content
belongs to BHB or is used by BHB with appropriate permission.
You may access and use the website for personal, non-commercial purposes.
You may not reproduce, copy, modify, distribute, sell or commercially exploit our content without our prior written permission.
17. Third-Party Services and Links
Our website may use or link to third-party services, websites, payment providers, courier services, social media platforms and other external services.
These services may operate under their own terms and privacy policies.
BHB is not responsible for the content, availability, security or privacy practices of third-party websites or services that we do not control.
18. Website Availability
We aim to keep our website available and operating properly, but we cannot guarantee that it will always be available, uninterrupted or error-free.
The website may occasionally be unavailable due to maintenance, technical problems, updates, security measures or circumstances outside our reasonable control.
19. Limitation of Liability
To the extent permitted by applicable law, BHB will not be responsible for losses arising from circumstances outside our reasonable control, including certain interruptions, technical failures, courier delays or third-party service failures.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.
Nothing in these Terms & Conditions limits any statutory consumer rights that cannot legally be excluded or limited.
20. Events Outside Our Reasonable Control
BHB will not be responsible for a delay or failure to perform an obligation where the delay or failure is caused by circumstances beyond our reasonable control.
These may include natural disasters, severe weather, strikes, transport disruptions, power failures, internet or telecommunications failures, government actions, civil unrest, pandemics or significant third-party service disruptions.
Where reasonably possible, we will communicate material delays and take reasonable steps to minimise their impact.
21. Privacy
Your use of our website is also governed by our Privacy Policy.
Our Privacy Policy explains what personal information we collect, how we use it, how we protect it and the rights available to you.
22. Complaints and Customer Support
If you have a question, complaint or concern about an order or our services, please contact us first so that we can try to resolve the matter.
Email: info@bettyhb.com
Telephone: +27 66 539 3616
WhatsApp: +27 66 539 3616
When contacting us about an order, please provide your order number where possible.
23. Governing Law
These Terms & Conditions are governed by the laws of the Republic of South Africa.
Any dispute arising in connection with these Terms & Conditions will be dealt with in accordance with applicable South African law and the appropriate dispute-resolution processes available to the parties.
24. Changes to These Terms & Conditions
We may update these Terms & Conditions from time to time to reflect changes to our products, services, website, business practices or applicable laws.
The latest version will always be published on our website, together with the applicable “Last updated” date.
Your continued use of the website after changes have been published may constitute acceptance of the updated Terms & Conditions to the extent permitted by law.
25. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
Betty’s Health & Beauty
Email: info@bettyhb.com
Telephone: +27 66 539 3616
WhatsApp: +27 66 539 3616
Address: Unit 14, Lathe Street, Isando, Kempton Park, 1600
Thank you for choosing Betty’s Health & Beauty.