Privacy Policy

Betty’s Health & Beauty (“BHB”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains hoaw we collect, use, store and disclose your personal information when you visit our website, create an account, place an order, communicate with us, or otherwise use our online store and related services.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy should be read together with our other applicable website policies, including our Terms & Conditions, Shipping & Delivery policy and Returns & Refunds policy.

1. Who We Are

Betty’s Health & Beauty is the responsible party for the personal information collected through this website, except where another service provider processes information in accordance with its own privacy obligations.

Business name: Betty’s Health & Beauty

Website: www.bettyhb.com

Email: info@bettyhb.com

Telephone: +27 66 539 3616

Physical address: Unit 14, Lathe Street, Isando, Kempton Park, 1600

2. What Personal Information We Collect

Depending on how you interact with us, we may collect personal information such as:

Contact and delivery information

Full name
Email address
Telephone or mobile number
Billing address
Delivery address
Other information needed to deliver your order

Order and transaction information

Products purchased or ordered
Order number
Order history
Returns, refunds or exchanges
Payment status
Transaction details

Payment information may be processed through our third-party payment providers. We may receive information such as payment confirmation and transaction details, but payment card information may be handled directly by the relevant payment service provider.

Account information

If you create an account with us, we may collect information such as your email address, account details, preferences and other information required to manage your account.

Communications

When you contact us by email, WhatsApp, telephone, contact forms or other communication channels, we may retain the information you provide so that we can respond to your enquiry and provide customer support.

Website and device information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
General location information
Pages visited
Products viewed
Referring websites
Date and time of visits
Interactions with our website

We may collect this information through cookies and similar technologies.

3. How We Collect Your Personal Information

We may collect personal information:

Directly from you when you place an order, create an account, contact us, subscribe to communications or provide information through our website.
Automatically when you browse or interact with our website.
Through cookies and similar technologies.
From service providers who assist us with payment processing, delivery, website hosting, analytics, marketing and other business functions.
From third parties where permitted by law and where necessary to provide our services or comply with our legal obligations.

4. How We Use Your Personal Information

We may use your personal information for the following purposes:

Processing and fulfilling orders

We use your information to process payments, confirm orders, prepare and deliver purchases, provide order updates, and manage returns, refunds and exchanges.

Providing customer support

We use your information to respond to enquiries, assist with orders and provide customer service.

Operating and improving our website

We may use information about how visitors interact with our website to maintain, improve and personalise the shopping experience.

Account management

Where you create an account, we use your information to manage your account, maintain your preferences and provide relevant account functionality.

Marketing and communications

Where permitted by law, we may use your contact details to send information about our products, promotions, offers and other BHB news.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the communication or by contacting us.

We will not use your personal information for electronic direct marketing in a manner that is prohibited by applicable law.

Security and fraud prevention

We may process personal information to protect our website, customers and business, detect fraudulent or suspicious activity, and maintain the security of our services.

Legal and regulatory purposes

We may use or disclose personal information where required or permitted by law, including to comply with legal obligations, respond to lawful requests, protect our rights or resolve disputes.

5. Lawful Processing of Personal Information

We process personal information in accordance with applicable South African data protection laws, including the Protection of Personal Information Act 4 of 2013 (POPIA).

Depending on the circumstances, we may process personal information where this is necessary to perform a transaction with you, comply with a legal obligation, protect a legitimate interest, or where you have provided consent or another lawful basis applies.

We aim to collect only the information reasonably necessary for the purpose for which it is processed.

6. Direct Marketing

Where permitted by law, we may send marketing communications by email, SMS, WhatsApp or other electronic communication channels.

You may object to receiving direct marketing communications from us and may unsubscribe or request that we stop sending marketing communications at any time.

Transactional communications, such as order confirmations, delivery updates and important information relating to your purchase, are not considered promotional communications and may still be sent where necessary.

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies to help provide, secure and improve our online store.

Cookies may be used to:

Remember items in your shopping cart
Keep your preferences
Understand how visitors use our website
Improve website functionality
Measure website performance
Support marketing and advertising activities, where applicable

Some cookies are necessary for the operation of the website, while others may be used for analytics, personalisation or marketing.

You can manage certain cookie preferences through your browser settings and, where available, through our website’s cookie controls.

Please note that disabling certain cookies may affect the functionality of the website.

8. Website Platform and Third-Party Services

Our online store is built on WordPress, which provides the website platform we use to present our products and services online.

When you browse our website, place an order, or contact us, certain information may be collected and processed by us and by third-party service providers that help us operate our website, process payments, manage orders, and provide other online services.

Depending on the services used on our website, this information may include order details, contact information, browsing activity, device information, and payment-related information.

We take reasonable steps to ensure that personal information is handled responsibly and in accordance with applicable data protection laws.

Please note that third-party services integrated into our website may process personal information in accordance with their own privacy policies and terms of service.

9. Third-Party Service Providers

We may use third-party service providers to help us operate our business and provide our services.

These may include providers involved in:

Payment processing
Order fulfilment
Courier and delivery services
Website hosting and technology
Customer support
Email and messaging
Analytics
Marketing and advertising
Fraud prevention
Website security

These providers may receive only the information reasonably necessary to perform the services they provide to us, subject to applicable privacy and data protection requirements.

10. Payments

Payments made through our website may be processed by third-party payment providers.

When you make a payment, your payment information may be collected and processed directly by the relevant payment provider in accordance with its own privacy policy and security practices.

We do not intend to store your complete payment card details on our own systems where payment processing is handled by a third-party payment provider.

11. Delivery and Courier Services

To deliver your order, we may provide relevant information such as your name, telephone number and delivery address to our courier or delivery partners.

This information is used only to facilitate the delivery of your order and related delivery communications.

12. Marketing and Advertising Partners

Where applicable, we may work with marketing and advertising platforms to promote BHB products, measure campaigns and understand how visitors interact with our website.

These platforms may use cookies, pixels or similar technologies to collect information about website activity.

Where required by applicable law, we will provide appropriate choices or consent mechanisms for these activities.

You may also manage your preferences through the relevant advertising platform or your browser settings.

13. Social Media and Third-Party Links

Our website may contain links to third-party websites, social media platforms or other online services.

These third parties operate independently from BHB and may have their own privacy policies and terms.

We are not responsible for the privacy practices, security or content of third-party websites or services.

We recommend reviewing the privacy policy of any third-party website you visit.

14. Sharing Your Personal Information

We do not sell your personal information as a normal part of our business.

We may disclose personal information where reasonably necessary to:

Process and deliver your orders
Process payments
Provide customer support
Operate and maintain our website
Provide technology and hosting services
Conduct analytics and marketing activities
Detect and prevent fraud
Comply with legal or regulatory requirements
Protect our rights, customers, website and business
Complete a business transaction, such as a merger, acquisition or sale of part of our business

We will seek to ensure that personal information is handled appropriately and in accordance with applicable law.

15. International Transfers

Some of our service providers, including technology providers, may process or store personal information outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that such transfers are made in accordance with applicable data protection laws and appropriate safeguards.

16. Security of Your Information

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

You should also take reasonable steps to protect your own information, including keeping account passwords and login details confidential.

17. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Provide our products and services
Maintain business and transaction records
Comply with legal and regulatory requirements
Resolve disputes
Prevent fraud
Enforce our agreements and policies

The specific retention period may vary depending on the type of information and the reason it was collected.

Where information is no longer required, we will take reasonable steps to delete, destroy or de-identify it, where appropriate and permitted by law.

18. Your Privacy Rights

Subject to applicable law and certain conditions, you may have rights relating to your personal information, including the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where permitted by law
Object to certain forms of processing
Object to direct marketing
Request information about how your personal information is processed
Withdraw consent where processing is based on consent
Lodge a complaint regarding the handling of your personal information

We may need to verify your identity before processing certain requests.

To exercise your rights, please contact our Information Officer using the contact details below.

19. Children’s Privacy

Our website and services are intended for general consumers and are not directed at children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided us with personal information in circumstances where it should not have been collected, please contact us so that we can assess the information and take appropriate action.

20. Complaints

If you have a concern about how we handle your personal information, we encourage you to contact us first so that we can investigate and try to resolve the matter.

Information Officer

Betty’s Health & Beauty

Email: info@bettyhb.com

Telephone: +27 66 539 3616

You may also lodge a complaint with the Information Regulator of South Africa where appropriate.

The Information Regulator provides a process for lodging POPIA complaints relating to the protection of personal information.

Information Regulator contact details:

Website: https://inforegulator.org.za/

Email: enquiries@inforegulator.org.za

POPIA complaints: POPIAComplaints@inforegulator.org.za

Telephone: 010 023 5200

Toll-free: 0800 017 160

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, services or applicable laws.

When we make changes, we will update the “Last updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

22. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Betty’s Health & Beauty

Email: info@bettyhb.com

WhatsApp: +27 66 539 3616

Address: Unit 14, Lathe Street, Isando, Kempton Park, 1600

We value your privacy and are committed to handling your personal information responsibly.