Shipping & Delivery
We want getting your BHB products to be simple and convenient. We deliver orders across South Africa and work with trusted courier partners to get your order to you safely.
Where We Deliver
We currently deliver nationwide across South Africa, including major cities, towns and surrounding areas.
Please make sure your delivery address and contact details are correct when placing your order to help us avoid any delays.
Delivery Times
Delivery Times
Orders are processed after payment has been successfully received.
Once your order has been dispatched, delivery generally takes:
- Major cities and urban areas: 2–5 working days
- Outlying and regional areas: 3–7 working days
Delivery times are estimates and may vary depending on your location, courier schedules, public holidays and other circumstances outside our control.
Order Processing
We aim to process and dispatch orders as quickly as possible.
Once your order has been handed to the courier, you will receive the relevant delivery or tracking information where available.
Please note that orders placed over weekends or public holidays may only be processed on the next working day.
Delivery Address
Please provide a complete and accurate delivery address when checking out.
If you are ordering for a business, office or other commercial location, please include the company name and any relevant delivery instructions.
If you realise that you have entered the wrong delivery details after placing your order, please contact us as soon as possible. We will do our best to assist, but changes may not be possible once an order has been dispatched.
Delays
While we do our best to meet the estimated delivery times, occasional delays can happen due to circumstances such as:
- Public holidays and peak periods
- Courier delays
- Incorrect or incomplete delivery information
- Remote or outlying delivery locations
- Unforeseen logistical circumstances
If your order appears to be taking longer than expected, please contact us and we will assist you in checking its status.
Damaged or Incorrect Orders
We take care when preparing your order. If your parcel arrives damaged, or you receive an incorrect product, please contact us as soon as possible with your order details and photographs of the parcel or products received.
Our team will assess the issue and assist you with the next steps.
Need Help?
If you have questions about your delivery or order, our team is happy to help.
Contact us: info@bettyhb.com
WhatsApp: +27 66 539 3616
We appreciate your order and look forward to getting your BHB products to you.